Physicians Technology Partners

BNH- Personalization labs-NE

Job ID
# of Openings
Temporary Full-Time
Travel Date
5 weeks
Job Location


This position is part of a dynamic group of individuals who travel to client sites to assist clinicians in Epic. Support will include training and assisting clinicians in a classroom setting or in a small group, 1:1 or ad hoc sessions to increase efficiency and promote accurate use of personalization tools within the Epic Application.


You will be conducting personalization sessions in a classroom environment or assisting a provider in a 1:1 Ad Hoc session. Personalization staff will be educating providers on the use of Epic personalization tools as they pertain to the day to day workflow of either an Ambulatory or IP provider.


Key Responsibilities

  • Assist clinician end-users with client specific Epic workflows
  • Provide classroom training on Epic personalization tools such as Smart texts, Smart Phrases,
  • Perform assessments on each provider that attends the Personalization Lab
  • Develop and deliver remediation plans for those end users that are struggling with the Epic personalization tools
  • Document and escalate issues which cannot be resolved to the proper issue resolution resources, as designated by the client Skills & Job Knowledge
  • Classroom training experience
  • Credentialed training experience in one or more Epic applications
  • Epic Personalization experience
  • Can provide at-the-elbow support for end-users for most clinical Epic applications including Ambulatory and Inpatient
  • Experience supporting clinicians
  • Basic 1:1 training knowledge
  • Energetic, sincere, and adaptable


  • Must be able to effectively work with Leadership
  • Must have an exceptional rating with Nuance for 2 consecutive projects
  • Must have completed at least 5-7 Go-live projects
  • Must demonstrate ability to support 2+ Epic module
  • Must have 2+ years of Epic Personalization Experience

Education & Experience

  • Post-secondary coursework or healthcare certification and/or equivalent experience in healthcare required
  • Associates or Bachelor’s degree preferred
  • 2 + years of experience supporting Epic clinical workflows
  • 4 + years of experience in healthcare
  • 2+ years of training experience in a classroom setting


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